At Lookstar Geo Garden BD, we want you to receive your products in good condition and as described on our website.
If you receive a damaged, defective, incorrect, or significantly different product, please contact us as soon as possible.
A return may be considered if:
Products must generally be unused and in their original condition and packaging where applicable.
Products that have been used, damaged due to improper handling, modified, or otherwise altered by the customer may not be eligible for return.
For gardening products, normal wear, damage caused by incorrect use, excessive force, improper installation, or unsuitable use may not qualify as a product defect.
If you receive a damaged or incorrect product, contact us as soon as possible with:
Our team will review the issue and let you know the next steps.
If a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.
Delivery charges may be non-refundable unless the return is due to an error or fault on our part.
Where possible, an eligible damaged, defective, or incorrect product may be replaced with the correct product instead of issuing a refund.
Replacement availability depends on stock.
If the return is due to a mistake or product issue caused by Lookstar BD, we may arrange or cover the applicable return delivery cost.
If a return is requested for another reason, return delivery charges may apply.
If you want to cancel an order, contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible and the standard return procedure may apply.
For return or refund requests:
Email: lookstarbd@gmail.com
Phone: 01352374413
Business Hours: 9:00 AM – 11:00 PM
Location: Uttara, Dhaka, Bangladesh
